The main difference is how you access them. A traditional softphone is a software program you must download and install on your computer or phone. Webphone (formerly known as Mizu Webphone) runs directly inside your web browser without downloading any files to your device.
While both use the internet to make voice and video calls, they work differently under the hood and serve different needs. Quick Comparison Webphone (Mizu Webphone) Traditional Softphone Setup No installation. Runs in a browser tab. Requires download and install on the device. Technology WebRTC, JavaScript, or browser engines. Standalone software app (SIP client). Best For Call centers, remote workers, click-to-call buttons. Permanent office desks, heavy everyday phone users. Risk Closing the browser tab will disconnect the call. Runs in the background independently from your browser. What is Webphone?
Webphone is a browser-based tool. It allows companies to embed a phone dialer directly into a website or customer portal. Webphone or Softphone: Kavkom’s comparative overview
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